Security policy & privacy

The success of OT Stores™ is based on the strong traditions of quality, customer service and value for money. When you buy products from us or provide us through other means with your personal details we will never sell or pass on your name and address to any other commercial organisation (If you claim VAT exemption on an order we may be required to disclose the details of the VAT Declaration Form with the HMRC as appropriate) We use the personal details you provide to process your order and to continue to improve our service to you. If you so choose you will be added to our mailing list and will receive e-mails, brochures and other sales or promotional materials from time to time from OT Stores™ relating to news, products and services. You can unsubscribe from these e-mails etc. at any time.

In several areas of our OT Stores™ website, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request and details on how we use this information.


You are asked for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order.

We do not share your name, address or email contact address with any other companies. We do not share any other information with third parties, except in the case of contact or order information needed by our supplier network to fulfill your order. We do not share or sell email addresses.

If you are claiming VAT exemption you will be asked to complete the VAT Declaration during checkout. This information may be shared with the HMRC as we have a legal obligation to evidence VAT exemption processes and claims.

The OT Stores™ Email Newsletter

We offer you the opportunity to provide a name and email address to receive our monthly newsletter. We use this information only to fulfil your request. We do not share or sell email addresses.

How we use Email

We do not sell or share email addresses with other companies. After you place an order on our site, you will receive an email order confirmation. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.

Information we do not collect

When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us.


Summary and further information

As an organisation we embed privacy considerations into operational and strategic processes taking into account the EU General Data Protection Regulation (2016/679 EU) (GDPR) guidelines.

A full copy of our Privacy Notice can be requested- please contact us by telephone or E Mail where we will be happy to assist with your request. Our latest Privacy Notice is dated April 2018.